Refund Policy

Refund Policy

Effective Date: 9/17/25

Thank you for shopping at Claiborne Crafts. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below:

1. Refund Request Timeframe

Refund requests must be made within 30 days from the date of purchase. After this period, we will no longer accept refund requests.

2. Conditions for Refund

To be eligible for a refund:

• The item must be unused, undamaged, and in its original packaging.

• The item must be returned in the same condition it was received.

• Proof of purchase or order number is required for all refund requests.

Non-refundable items include:

• Gift cards

• Downloadable or digital products

• Sale items (unless otherwise stated)

3. Full vs. Partial Refund

• Full Refund: If your item is defective or damaged upon arrival, we will offer a full refund.

• Partial Refund: If the product is returned used or damaged (other than defects or damages during delivery), we may issue a partial refund.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method. Please allow 5 business days for processing.

Shipping Costs:
Refunds do not include shipping fees unless the return is due to a defective or incorrect item. You will be responsible for the shipping costs associated with returns, unless otherwise stated.

5. How to Request a Refund

To initiate a refund, please contact us at [Your Contact Email] with the following details:

• Your order number

• Reason for the return/refund

• Any relevant photos (for defective or damaged items)